Responsible gambling

Responsible Gambling at Novomatic Casino Canada

At Novomatic Casino Canada, we prioritize responsible gaming practices to ensure that our players enjoy their experience while maintaining control over their betting habits.

Setting Limits

• Configurable daily/weekly/monthly deposit limits
• Loss and wager limits available upon request
• Session time reminders sent after a predetermined period of play

These tools can be accessed through the "Responsible Gaming" section of your account dashboard, where you'll find options to set these limits. Please note that we reserve the right to suspend or close accounts if deemed necessary.

Short-Term Time-Outs

• 24 hours to temporarily block access
• 7 days: Re-set your deposit and wagering limits
• 30-day break from online gaming

To initiate a short-term time-out, visit the "Responsible Gaming" section of your account. Select the duration for which you'd like to take a break, and confirm your decision.

Long-Term or Permanent Self-Exclusion

If you feel that you're struggling with problem gambling behaviors, we encourage you to reach out to our support team. They can guide you through the self-exclusion process, ensuring that:

• Your account is suspended for an extended period
• Marketing materials are removed from your communication channels

Please note that this decision cannot be reversed within 6 months after completion.

Problem Gambling Resources

If you're experiencing issues related to gambling or simply need support, we recommend the following resources:

1. ConnexOntario: Dedicated hotline for Ontario residents
2. Gambling Therapy: Trusted international organization offering advice and guidance
3. Your local provincial helpline: Check our FAQ section for contact details specific to your jurisdiction

Additionally, our website provides links to various organizations dedicated to responsible gaming. Take care of yourself.

Helping a Friend or Loved One

If someone you know is struggling with problem gambling behaviors, it's crucial to approach the situation with compassion and understanding. Here are some steps you can take:

1. Open conversation: Discuss your concerns with them in private.
2. Gather support: Reach out to professionals (therapists, support groups) for guidance on how best to help.

The road to recovery is unique to each individual. Offer emotional support without judgment.

Fair Play

We take pride in maintaining a fair gaming environment. All of our games are governed by strict guidelines and undergo regular audits from reputable third-party agencies to ensure randomness and fairness.